TOOLSURE LTD
Company name: Toolsure Ltd
Company registration number: 16135807
Company registered address: 88 Lower Marsh, London, SE1 7AB, England, United Kingdom
Phone: +447897029533
Email: sales@toolsure.co.uk
Customer service is available 24/7, Monday through Sunday.
These terms and conditions do not affect your statutory rights as a consumer. If any part of these conditions is invalid, illegal, or unenforceable, no other part of these conditions will be affected.
1. Interpretation
1.1 “Consumer” means an individual acting wholly or mainly outside their trade or profession.
1.2 “Contract” means a contract between you and us for the supply of goods under these Terms.
1.3 “Events Outside Our Control” means any event or omission beyond our reasonable control (including acts of God, strikes, trade disputes, industrial actions, civil commotion, acts of terrorism, war, governmental restrictions, epidemics, pandemics, natural disasters, failure of telecommunications or computer systems, and interruption of transport).
2. Formation of Contract
2.1 When you place an order, you are making an offer to purchase the goods subject to these Terms. We are free to accept or decline your offer. We will send you an order confirmation; however, no Contract is formed until the goods have been physically handed to a carrier for delivery, as evidenced by the generation of a carrier-issued tracking reference. For the avoidance of doubt, none of the following constitutes dispatch or formation of a Contract: an automated order acknowledgment; a payment receipt or payment processing notification; a “processing”, “preparing for dispatch”, “shipped”, “despatched” or equivalent status update, whether generated by us, by any third-party marketplace or fulfilment platform, or by any payment provider; or any internal picking, packing, or labelling step prior to physical handover to a carrier. In any dispute about when a Contract was formed, the carrier-issued tracking reference shall be treated as the primary evidence of the date and fact of handover.
2.2 We may cancel or decline to fulfil an order at any time before a Contract is formed (as defined in clause 2.1) where any of the following apply: (a) the goods are out of stock or no longer available for supply to us; (b) there has been a Manifest Error (as defined in clause 3.1 and clause 42) in the price, description, image, specification, or stock level of the goods; (c) we have reasonable grounds to suspect fraud, misuse of a promotional offer, or breach of these Terms by you; (d) delivery to your address is not reasonably practicable; (e) the order has been placed in circumstances indicating an intention to resell in breach of clause 28; (f) we are prevented from performing by an Event Outside Our Control; (g) the order contains materially inaccurate or incomplete information provided by you that prevents or materially affects our ability to fulfil the order safely and lawfully; or (h) we become aware of a legal, regulatory, or safety-related prohibition on the sale or delivery of the goods arising after the order was placed. In any such case, our sole liability to a Consumer will be to refund the price paid and any delivery charge in full without undue delay, and you will not be entitled to claim the difference between the order price and any subsequent market, replacement or resale price of the goods, loss of bargain, or any other consequential loss, save to the extent such exclusion is prohibited by law.
2.3 Where goods are dispatched in circumstances where a Manifest Error existed in the listing, the Contract formed at dispatch under clause 2.1 shall be construed as a contract for the actual goods physically handed to the carrier, at the price charged for those goods according to our operational records, and not as a contract for goods matching the erroneous listing description or at the erroneous listing price. Dispatch of goods in these circumstances does not constitute acceptance of the terms of the erroneous listing and does not give rise to any obligation to supply goods to the erroneous specification or at the erroneous price. Our liability in such circumstances is limited to: (a) accepting the return of any goods dispatched, at our cost; (b) refunding the price paid and any delivery charge in full; and (c) any non-excludable statutory right.
3. Price and Payment
3.1 The price and description of goods at the point of checkout are as displayed. Despite our best efforts, listings published on our website or on any third-party marketplace may occasionally contain errors. Where, at any time before a Contract is formed (as defined in clause 2.1), we identify a Manifest Error — being (i) a price that is 20% or more below the price we intended to charge or the prevailing market price for the same goods; (ii) a material mismatch between the listing title, image, or description and the actual goods identified by the SKU or product identifier held on our systems; (iii) an incorrect specification, model number, or quantity; or (iv) any other error that a reasonable person would have recognised as an obvious mistake at the time of ordering — we may either: (a) cancel the order and refund you in full without undue delay; or (b) contact you with the correct listing details and give you the option to proceed at the corrected price and specification or to cancel for a full refund. You acknowledge that a Manifest Error does not give rise to an enforceable contract on the terms of the erroneous listing, and that you shall not be entitled to enforce the order, claim delivery of goods described in the erroneous listing, or claim damages calculated by reference to the erroneous listing. All prices are inclusive of UK VAT at the applicable rate unless expressly stated otherwise.
3.2 Payment is due immediately upon order. We accept the payment methods advertised on our website. You confirm that the payment details you provide are valid and you authorise us to take payment.
3.3 Where a listing or order displays a price or description that is obviously inconsistent with the nature, brand, or prevailing market value of the goods, you are expected to bring the apparent error to our attention before placing an order or as soon as it becomes apparent. You acknowledge that placing an order in circumstances where a Manifest Error was reasonably apparent does not create an enforceable obligation on us to supply goods at the erroneous price or to the erroneous specification. Any attempt to obtain value from a listing you reasonably ought to have identified as containing a Manifest Error constitutes a breach of the warranty of good faith in clause 17.1 and may be treated by us as an abusive claim under clause 17.2.
4. Delivery, Title and Risk
4.1 We will deliver goods to the address you specify. Where no specific delivery date has been agreed, we will deliver within 30 days of the date of dispatch confirmation, in accordance with section 28 of the Consumer Rights Act 2015. Delivery times stated on listings are estimates only and are not guaranteed. We are not liable for delays or failure to deliver arising from Events Outside Our Control.
4.2 Title to goods passes to you when we dispatch them. All risk in goods passes to you once we deliver the goods to the carrier. You are responsible for insuring goods from that time. For the avoidance of doubt, title and risk pass at the same moment a Contract is formed under clause 2.1.
4.3 We may deliver orders in instalments. Each instalment shall constitute a separate Contract.
5. Consumer Rights and Returns
5.1 If you are a Consumer in the United Kingdom, you have a right to cancel the Contract within 14 days of receiving the goods and receive a full refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, except for goods which are personalised, sealed audio/video or software once unsealed, perishable, or otherwise exempt under those Regulations. To exercise this right, you must notify us clearly in writing (including by email to sales@toolsure.co.uk) within the 14‑day cancellation period. You may use the Model Cancellation Form set out in Schedule 1 to these Terms, although use of that form is not mandatory and any clear written statement of cancellation is sufficient.
5.2 Goods must be returned unused and in their original condition and packaging. You are responsible for the cost of returning the goods unless they are faulty or misdescribed. We will process your refund (including the standard outbound delivery cost, but not any premium delivery surcharge you chose) within 14 days of receiving the returned goods or proof of return, whichever is earlier. We may reduce your refund to reflect any diminishment in value caused by handling beyond what is necessary to inspect the goods. These statutory cancellation rights are conferred by UK law and cannot be excluded or waived.
5.3 Nothing in these Terms excludes our liability or your statutory rights under the Consumer Rights Act 2015 in relation to goods which are: (a) of unsatisfactory quality; (b) unfit for purpose; (c) not as described; (d) not matching any sample or model seen before purchase; (e) not installed correctly where installation formed part of the Contract; or (f) not delivered, or delivered to the wrong address. These rights include your right to a repair, replacement or refund within the timeframes set out in the Consumer Rights Act 2015 and cannot be excluded or limited.
6. Warranties and Disclaimers
6.1 Subject always to clause 5.3 and clause 7.3, and to the fullest extent permitted by applicable law, we exclude all express or implied warranties, representations, conditions and terms not expressly set out in these Terms, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non‑infringement. Where you are not acting as a Consumer, goods are provided on an “as is” and “as available” basis and all such implied terms are excluded without limitation.
6.2 We do not warrant that the goods will be uninterrupted, error‑free, free from defects, or meet your expectations. Where implied warranties cannot lawfully be excluded, our liability is limited to the duration and scope required by law.
7. Limitation of Liability
7.1 To the fullest extent permitted by law, we will not be liable for any loss or damage arising out of or in connection with these Terms, your use of our website, or the purchase or use of goods. In particular, we exclude liability for: (a) loss of profits, revenue, business, contracts, anticipated savings, data, goodwill or other intangible losses; (b) indirect, special, incidental, exemplary, punitive or consequential loss or damage, even if we have been advised of the possibility of such damages; and (c) losses arising from Events Outside Our Control.
7.2 Maximum Liability. Subject always to clause 7.3 and your non-excludable statutory rights under the Consumer Rights Act 2015, our total aggregate liability to you for all claims arising out of or in connection with any Contract (whether in contract, tort, misrepresentation, restitution, under statute or otherwise) shall not exceed the price actually paid by you for the specific goods giving rise to the claim, excluding delivery costs. We expressly exclude, to the maximum extent permitted by law, liability for: (i) the difference between the price you paid and any subsequent market, replacement, or resale price of the same or equivalent goods; (ii) any loss of bargain, expectation loss, or loss of the benefit of any contract; and (iii) any loss of profit, revenue, business, anticipated savings, data, or goodwill, whether direct or indirect.
7.3 Mandatory Exceptions. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law. Nothing in this clause 7 is intended to exclude or limit any liability that cannot lawfully be excluded or limited under the laws of England and Wales.
7.4 We will not be liable for any damages where you have breached these Terms or where losses arise from your failure to follow our instructions, misuse, abnormal storage or conditions, or alteration of the goods.
7.5 You acknowledge that the exclusions and limitations in this clause 7 reflect a fair allocation of risk and form a material part of the basis of the bargain between us, without which we would not have entered into the Contract. If any exclusion or limitation is found to be invalid or unenforceable, our liability will be limited to the maximum extent permitted by applicable law.
7.6 Damages Conditional on Actual Loss.
7.6.1 In addition to the exclusions in clause 7.2, any claim against us for damages must be based on actual, evidenced pecuniary loss that you have suffered. We shall not be liable for: (a) expectation damages calculated by reference to the difference between the price paid and the market value of goods described in a listing that contained a Manifest Error under clause 3.1; (b) hypothetical gains, bargains, or savings you expected to make; or (c) losses that you have not actually incurred or that you cannot demonstrate by contemporaneous documentary evidence.
7.6.2 Nothing in this clause affects your statutory rights to reject goods, receive a refund, or claim any other non-excludable statutory remedy under the Consumer Rights Act 2015.
8. Indemnity
Where you are not acting as a Consumer, you agree to indemnify, defend and hold us harmless (and our directors, officers, employees and agents) from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) misuse of the goods or our website; or (c) your violation of any applicable law or the rights of any third party. This indemnity is in addition to, and not in lieu of, any other rights or remedies we may have, and survives termination of the Contract.
9. Events Outside Our Control
We are not responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. In such circumstances we may suspend performance of the Contract until the event has ended, and we will notify you as soon as reasonably possible.
10. Data Protection and Privacy
We will use your personal information in accordance with our Privacy Notice, which is available at www.toolsure.co.uk. Our Privacy Notice explains how we collect, use and protect your personal data, the lawful bases for processing, and your rights under data‑protection laws. We are registered with the Information Commissioner’s Office under registration reference ZB958777.
11. Changes to these Terms
We may amend these Terms from time to time. Any changes will apply to orders placed after the date on which we post the revised Terms. Please check our website for the latest version.
12. General
12.1 These Terms and any Contract are governed by the laws of England and Wales. Both parties submit to the non‑exclusive jurisdiction of the courts of England and Wales, save that if you are a Consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts under applicable local law.
12.2 If any provision of these Terms is found by a court to be invalid, illegal or unenforceable, that provision will be severed, and the remaining provisions will continue in full force.
12.3 Our failure or delay to exercise a right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy.
12.4 You may not assign or transfer your rights or obligations under a Contract without our prior written consent. We may transfer our rights and obligations to another organisation, but this will not affect your rights.
12.5 These Terms, together with the order confirmation and our Privacy Notice, constitute the entire agreement between you and us and supersede all previous agreements, representations and understandings relating to their subject matter.
13. Third-Party Marketplace Platforms
13.1 Where our goods are listed or sold through a third-party marketplace platform (such as Amazon Marketplace), the following applies: (a) the contract for the sale of goods is solely between you and us and not with the platform operator; (b) the platform operator is not a party to the Contract and assumes no liability in connection with it; (c) where the platform operator’s own policies or guarantees (such as the Amazon A-to-z Guarantee) apply to a transaction, those policies operate independently of and in addition to these Terms, and do not alter or expand our liability under these Terms; and (d) any dispute resolution, refund or claim process offered by the platform operator is provided by that operator at its discretion and does not constitute an admission of liability by us.
13.2 These Terms govern our relationship with you. In the event of any inconsistency between these Terms and the terms of a marketplace platform on matters relating solely to the sale of goods, these Terms shall prevail to the extent permitted by the platform operator’s agreement with us.
13.3 Communications sent to you through a third-party marketplace messaging system, whether by our support staff, customer service agents, automated tools, or third-party helpdesk systems acting on our behalf, are provided for operational convenience only. In the event of any inconsistency between a marketplace message and these Terms or our formal order records, these Terms and our formal order records shall prevail. No marketplace message constitutes a variation of these Terms, an admission of liability, or a waiver of any right under these Terms, unless expressly confirmed by a director of the company by notice given in accordance with clause 39.
14. Product Liability and Safety
14.1 Nothing in these Terms excludes or limits our liability under the Consumer Protection Act 1987 or any equivalent applicable legislation for death or personal injury caused by defective products. Such liability cannot be excluded or limited by law.
14.2 You must follow all product instructions, warnings and safety guidelines provided with the goods. We will not be liable for any injury, loss or damage arising from failure to follow such instructions, improper use, or use of the goods for a purpose for which they were not designed.
15. Time Limit for Claims
15.1 Subject to your statutory rights under the Consumer Rights Act 2015 and the Limitation Act 1980 (which are not affected by this clause), any claim arising out of or in connection with a Contract or the goods must be notified to us in writing within twelve (12) months of the date on which you received the goods (or ought reasonably to have become aware of the issue giving rise to the claim). After that period, no claim may be brought. This clause does not apply to: (a) claims for death or personal injury caused by our negligence; (b) claims for fraud or fraudulent misrepresentation; or (c) claims arising under the Consumer Rights Act 2015 where statutory time limits provide a longer period.
16. Acceptance and Inspection
16.1 We recommend that you inspect the goods promptly upon delivery and notify us in writing within 48 hours if you wish to reject them as damaged, defective, or non-conforming. This is a courtesy notification period only; your statutory rights, including the 30-day short-term right to reject under section 22 of the Consumer Rights Act 2015, are unaffected by this clause. We may, however, take into account any delay in notification when assessing the circumstances of the defect or damage reported.
16.2 This clause does not affect your rights under the Consumer Rights Act 2015 in respect of defects that were not discoverable on reasonable inspection at the time of delivery.
17. Fraudulent and Abusive Claims
17.1 You warrant that any claim, complaint or return request you make is genuine and made in good faith. You must not make a false or exaggerated claim, including falsely reporting goods as not received, not as described, or defective when they are not.
17.2 Where we reasonably believe that a claim, return or chargeback request has been made fraudulently, in bad faith, or in breach of these Terms, we reserve the right to: (a) refuse the claim or return; (b) recover from you any costs, losses or fees we incur as a result of the false claim, including platform fees, chargeback fees and reasonable legal costs; and (c) report the matter to relevant authorities or the platform operator.
17.3 If you initiate a chargeback or payment dispute with your bank or card issuer in respect of a payment for which we have already issued a full or partial refund, you agree that we may recover the amount of that refund as a debt owed to us, together with any chargeback administration fees imposed on us by our payment processor.
18. Intellectual Property and Listing Content
18.1 All product descriptions, images, copy and other content we create and publish in connection with our goods (whether on our website or on third-party platforms) remain our intellectual property. You may not reproduce, copy or republish such content without our prior written consent.
18.2 You must not use our product images, brand name, or listing content in connection with any competing product, counterfeit goods, or in any manner likely to cause confusion as to the origin of the goods.
19. Specifications and Product Changes
19.1 We reserve the right to make minor changes to the specification of goods where those changes do not materially affect their quality or fitness for purpose, including changes required to comply with applicable safety standards or regulations. We will not be liable for any such changes provided the goods remain substantially as described.
19.2 Product images on our website and listings are for illustrative purposes only. Actual goods may differ slightly in appearance, colour, or packaging from those depicted, and such differences shall not constitute a breach of Contract provided the goods otherwise conform to their description.
20. Dispute Resolution and Escalation
20.1 If you have a complaint or dispute arising from a Contract, you must contact us directly in the first instance using the contact details on our website and allow us a reasonable opportunity (not less than 5 business days) to resolve the matter before escalating to any third-party platform, payment provider, or regulatory body.
20.2 Nothing in this clause prevents you from exercising your statutory rights, including making a complaint to Trading Standards or the relevant Alternative Dispute Resolution (ADR) provider.
20.3 We are not required to accept the outcome of any ADR process unless we have expressly agreed in writing to be bound by it in relation to a specific dispute.
20.4 Before issuing any court claim, initiating a chargeback or payment dispute, or making a formal complaint to any regulatory authority in connection with an order, you undertake to: (a) submit a written complaint to us in accordance with clause 39; (b) allow us not less than 14 calendar days from receipt of that complaint to investigate and respond; and (c) cooperate reasonably with any request by us for supporting evidence or clarification during that period. Where practicable, we also ask that you follow this procedure before initiating any platform dispute resolution process, including any marketplace A-to-z or equivalent guarantee claim. Nothing in this clause restricts or delays the exercise of any non-excludable statutory right. Where you escalate a dispute without following this procedure, we reserve the right to draw this to the attention of any court, tribunal, platform adjudicator, or regulatory body as relevant to the conduct of the proceedings and the question of costs.
21. Right to Refuse Service
21.1 We reserve the right to refuse or restrict orders from any buyer where we reasonably believe that: (a) the buyer has previously made false, fraudulent, or abusive claims against us; (b) the buyer is acting in breach of these Terms; or (c) fulfilling the order would expose us to legal, reputational or financial risk. Any such refusal will be without prejudice to obligations already arising under an existing Contract.
22. Return Condition and Restocking
22.1 Where you exercise your right to cancel under clause 5.1, or return goods under any other provision of these Terms, the goods must be returned in the same condition as supplied, with all original packaging, accessories, manuals and components included, to our returns address: Toolsure Ltd, Unit 134024, 13 Freeland Park, Wareham Road, Poole, BH16 6FH. Please include your order number with all returns.
22.2 If returned goods are received by us in a condition that indicates use beyond what was reasonably necessary to inspect them, are missing components, or have been damaged in transit due to inadequate packaging on your part, we reserve the right to deduct from your refund an amount reflecting the diminishment in value, up to and including the full purchase price where the goods are unsaleable.
22.3 We are not responsible for goods lost or damaged in return transit. We recommend you use a tracked and insured return service. Risk in returned goods remains with you until we have confirmed receipt in writing.
22.4 Where, at your request, we arrange collection of returned goods through a third-party carrier, the carrier is engaged for your convenience and as a transportation service only. You remain responsible for: (a) packing the goods adequately for transit, in protective material substantially equivalent to the original packaging where the original packaging is no longer available; (b) ensuring the goods are in the condition described by you at the point of handover; and (c) handing the goods to the carrier in that packed and described condition. Damage to the goods caused by inadequate packing on your part, or by a discrepancy between the condition described by you and the condition at handover, shall be treated as loss in value resulting from unnecessary handling within regulation 34(9) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and may be reflected in a deduction from your refund.
22.5 We may require, as a condition of resolving any dispute about the condition of returned goods, that you provide dated photographs of the goods at the point of handover to the carrier showing the item, its packaging, and any visible labels. Where you have not provided such evidence and dispute our assessment of the condition of the goods on receipt, we will assess loss in value on the basis of the condition of the goods at the point of inspection by us, supported by our own dated photographic evidence taken at that point.
22.6 In assessing loss in value under regulation 34(9), we will apply the following indicative bands. The schedule is not exhaustive and may be varied by reference to the specific facts of any case: (a) goods returned as supplied with original packaging — no deduction; (b) goods returned as supplied but with original packaging missing or damaged — 10 to 20 per cent; (c) goods returned with minor scratches, marks, or signs of handling beyond inspection — 20 to 40 per cent; (d) goods damaged but repairable to saleable condition — up to the reasonable cost of repair; (e) goods damaged beyond saleable condition or rendered unfit for resale as new — up to 100 per cent; (f) goods returned in a contaminated, soiled, or hygienically unsaleable condition — 100 per cent.
22A. Faulty Goods: Limits on Liability
22A.1 Nothing in this clause excludes, restricts or modifies any non-excludable statutory right of a Consumer under the Consumer Rights Act 2015. Where any provision of this clause is found to conflict with such a right, that provision shall be read down only to the minimum extent necessary to remove the conflict, and the remainder of this clause shall continue in full force.
22A.2 No remedy is available under this clause, and we are not liable, where the asserted fault is caused or materially contributed to by: (a) misuse, abuse, neglect, or use contrary to the manufacturer’s instructions or any safety warning; (b) modification, repair, or attempted repair by any person not authorised by us or the manufacturer; (c) accidental physical damage, exposure to moisture or contaminants beyond stated environmental ratings, drops, impacts, electrical surges, or unauthorised power sources; (d) consumable wear, including but not limited to batteries, lamps, sealing components, filters, gaskets, and disposable inserts; (e) ordinary wear and tear in normal use; or (f) faults in third-party items used with the goods that we did not supply (including memory cards, batteries, mounting hardware, and connecting cables). This clause does not affect the statutory short-term right to reject under sections 20 to 22 of the Consumer Rights Act 2015.
22A.3 Where you assert that goods are faulty, we are entitled to inspect the goods before any repair, replacement or refund is provided. Goods must be returned under a return authorisation issued by us, with the authorisation number written clearly on the outside of the parcel and on a slip inside. We will inspect the goods within five working days of receipt and may take dated photographs and video at the point of opening, which shall be retained as evidence under clause 25. Where inspection establishes that the goods are not faulty, or that the asserted fault is excluded under clause 22A.2, we are not obliged to provide a remedy and may return the goods to you at your reasonable cost.
22A.4 Where (a) you assert that goods are faulty, (b) we issue a return authorisation on that basis, (c) the goods are returned to us, and (d) our inspection establishes on the balance of probabilities that the goods are not faulty in normal operation, or that the asserted cause is excluded under clause 22A.2, we may charge a reasonable diagnostic and handling fee not exceeding £25, deductible from any sum otherwise refundable to you, or recoverable as a debt. This clause does not apply where you are exercising the statutory short-term right to reject under sections 20 to 22 of the Consumer Rights Act 2015 in good faith.
22A.5 Where the asserted fault is one capable of resolution by reasonable troubleshooting (for example, replacement batteries, reformatting a memory card, firmware reset, re-pairing), we may request that you cooperate with reasonable troubleshooting steps before a return is initiated. Where you decline to cooperate without good reason and the goods are subsequently returned and found on inspection to function normally, clause 22A.4 applies.
22A.6 Where you are entitled to repair or replacement under section 23 of the Consumer Rights Act 2015, the choice between those remedies, where both are available, is ours, having regard to the value of the goods, the nature of the fault, the costs and time involved, and any significant inconvenience to you.
22A.7 After six months from delivery, the burden of proving that a fault existed at the time of delivery rests with you, in accordance with section 19(15) of the Consumer Rights Act 2015. We may decline a remedy under this clause where you cannot discharge that burden on the balance of probabilities.
22A.8 Subject to clause 7.3 (mandatory exceptions) and to your non-excludable statutory rights, our total liability for any one fault is limited to the price paid for the affected goods plus reasonable return postage. We are not liable for indirect, incidental, special or consequential losses arising from a fault, including but not limited to loss of use of property monitored or operated by the goods, loss or corruption of data or recordings, loss of livestock, crop or wildlife monitoring opportunities, loss of business, loss of revenue or profit, or loss arising from reliance on the goods for security, surveillance, or monitoring purposes. This clause does not apply where you are acting as a Consumer and the loss in question is one for which liability cannot lawfully be excluded.
22A.9 Where you are not acting as a Consumer (including without limitation purchases for resale, business, or commercial use), the only remedies available under this clause are repair or replacement at our election, and clauses 22A.2, 22A.4 and 22A.8 apply without the carve-outs preserving non-excludable Consumer statutory rights.
23. Delivery Address Accuracy
23.1 You are solely responsible for providing a complete and accurate delivery address at the time of ordering. We will not be liable for any loss, delay, or failure to deliver arising from an address that is incomplete, inaccurate, inaccessible, or undeliverable.
23.2 Where a parcel is returned to us as undeliverable due to an error in the address you provided, we may charge you the reasonable cost of redelivery before dispatching the goods again. We are not obliged to redeliver and may instead treat the Contract as cancelled, refunding the purchase price less our original outbound postage costs.
23.3 Where delivery requires a signature or is made to a third-party collection point at your direction, delivery to that point constitutes delivery to you for the purposes of these Terms.
24. Feedback, Reviews and Communications
24.1 You agree not to post, publish or otherwise communicate any review, feedback, or comment about us or our goods that is false, misleading, defamatory, or made with the intention of causing commercial harm rather than reflecting a genuine experience.
24.2 If you have a complaint, you agree to contact us directly under clause 20.1 before publishing any negative review or feedback on any platform. We reserve the right to seek removal of, and where appropriate legal remedy for, any feedback that we reasonably believe to be false, retaliatory, or defamatory.
24.3 Nothing in this clause prevents you from leaving honest, accurate feedback based on your genuine experience.
25. Recording and Retention of Communications
25.1 We may retain records of all communications between you and us, including emails, messages sent through platform messaging systems, and any photographs or documents you provide in connection with a claim or return. These records may be used by us in any dispute resolution process, platform investigation, or legal proceedings.
25.2 By communicating with us, you consent to us retaining and using such communications for the purposes described in this clause and our Privacy Notice.
26. Bundle and Multi-Item Orders
26.1 Where goods are sold as a bundle or multi-item set at a combined price, the bundle constitutes a single product for the purposes of these Terms. Partial returns of individual items from a bundle will only be accepted at our discretion. Where we agree to a partial return, we reserve the right to recalculate the refund based on the individual item value rather than a proportional share of the bundle price, where those values differ.
26.2 If a bundle is returned incomplete (i.e. missing one or more items), we reserve the right to refuse the return or reduce the refund to reflect the missing components.
27. Set-Off and Withholding
27.1 You may not withhold, deduct, or set off any sums owed to us against any amount you claim is owed to you by us, whether arising from a dispute, a pending claim, or any other cause, without our prior written consent. All payments due to us must be made in full without deduction.
27.2 This clause does not affect any rights you may have under applicable consumer law to seek a refund or remedy through the proper channels set out in these Terms.
28. Resale and Commercial Use Restrictions
28.1 Our goods are sold for personal, domestic, and non-commercial use unless we have expressly agreed otherwise in writing. You must not purchase goods from us for the purpose of resale, commercial redistribution, or supply to third parties without our prior written consent.
28.2 Where you resell goods without our consent, or in a manner that damages our brand, reputation, or the safety of end users, we reserve the right to cancel any pending orders, refuse future orders, and pursue any remedy available to us under these Terms or applicable law.
28.3 Where goods are resold without our consent and a third party suffers loss or injury in connection with those goods, you agree to indemnify us against any resulting claims, costs, and liabilities to the fullest extent permitted by law.
29. Age-Restricted Goods
29.1 Where any goods we supply are subject to age restrictions under applicable law (including but not limited to knives, certain tools, and other age-restricted products), by placing an order you confirm that you are of the minimum legal age required to purchase those goods in the United Kingdom.
29.2 We reserve the right to cancel any order where we have reason to believe the buyer does not meet the applicable age requirement, and to request age verification before dispatch. Our only liability in such cases will be to refund any amounts paid.
29.3 You must not purchase age-restricted goods on behalf of, or for supply to, any person who does not meet the applicable minimum age requirement.
30. Carrier Delays and Lost Parcels
30.1 Once goods have been dispatched and handed to the carrier, we are not liable for delays, losses, or damage caused by the carrier, except where we have failed to dispatch the goods within a reasonable time or have selected a manifestly unsuitable carrier.
30.2 In the event of a parcel reported as lost in transit, you must allow a reasonable investigation period (not less than 10 working days from the estimated delivery date for domestic orders) before we will consider a replacement or refund. We may require you to submit a signed declaration of non-receipt before processing any claim.
30.3 Where a tracking system shows that delivery was attempted or completed to the address you provided, this will be treated as prima facie evidence of delivery unless you can demonstrate otherwise to our reasonable satisfaction.
30.4 Any claim that goods recorded as delivered by the carrier have not in fact been received must be raised in writing within 14 days of the carrier’s recorded delivery date. We may, at our discretion, consider claims raised outside this period where you provide reasonable supporting evidence. Where a claim is raised outside this period without such evidence, we may decline the claim on the basis that the prima facie effect of clause 30.3 shall stand.
30.5 Where the delivery address you provide is a workplace, business premises, hotel, serviced office, mailbox service, multi-occupancy building, or any address other than a residential address you personally occupy, delivery by the carrier to that address in accordance with the carrier’s standard process constitutes delivery to you for the purposes of these Terms. Risk in the goods passes to you on delivery to the nominated address. We are not liable for the internal mail handling, distribution, signing-in procedures, or any failure of such procedures at the nominated address.
30.6 Where you wish to dispute a delivery recorded by the carrier, we may require you to provide: (a) confirmation in writing that you have made reasonable inquiries of any reception, mailroom, building manager, neighbour, family member or other person who may have accepted the parcel on your behalf at or near the delivery address; (b) a signed declaration of non-receipt; and (c) where the value of the goods exceeds £100, or where we reasonably consider it appropriate, a crime reference number from the relevant police authority. Failure to provide such evidence may result in your claim being declined.
30.7 Where the carrier service used is an “indirect signature required” service, or any equivalent service that does not require the cardholder or the named consumer to sign personally, delivery to and signature by any adult at the nominated delivery address constitutes delivery to you for the purposes of these Terms. Variations or approximations in the spelling of the recipient’s name on the carrier’s electronic signature record, including phonetic captures, abbreviations or shorthand renderings, shall not invalidate delivery where the GPS, tracking and address records confirm delivery to the address you provided.
30.8 Without prejudice to clause 20.4, where (a) we have provided documentary proof of delivery in accordance with clauses 30.3 to 30.7, and (b) any platform dispute resolution process (including but not limited to the Amazon A-to-z Guarantee, eBay Money Back Guarantee, or any equivalent process) has been determined in our favour in respect of an alleged non-delivery, you agree not to initiate a chargeback, payment dispute or equivalent recovery process in respect of the same delivery without first providing us with new and material evidence not previously considered by the platform. Where you initiate such a process in breach of this clause and the chargeback or dispute is decided against us, you agree to indemnify us against the chargeback or dispute amount, any chargeback or processor fees, and our reasonable administrative costs of contesting the dispute. We reserve the right to recover such sums under clause 40.
31. Uncollected and Abandoned Goods
31.1 Where goods are returned to us or held by us following a failed delivery, and you do not contact us to arrange redelivery or collection within 30 days of our notifying you, we reserve the right to treat the goods as abandoned.
31.2 Abandoned goods may be disposed of, donated, or sold by us at our discretion. Any proceeds from sale will be applied first against our costs (including storage, handling and postage), with any surplus refunded to you. We will not be liable for any loss arising from the disposal of abandoned goods after the 30-day notice period has expired.
32. Repeat and Serial Claims
32.1 We reserve the right to review the claims history of any buyer. Where a buyer has submitted three or more claims, returns, or refund requests across separate orders within any rolling 12-month period, we may require additional supporting evidence before processing further claims, and may refuse future orders at our discretion.
32.2 This clause does not affect your statutory rights in relation to any individual claim, each of which will be assessed on its own merits.
33. Export Compliance and Sanctions
33.1 Our goods are intended for delivery and use within the United Kingdom. Where you request delivery outside the United Kingdom, you are solely responsible for ensuring that the importation and use of the goods complies with all applicable laws, regulations, import duties, and restrictions in the country of destination.
33.2 You warrant that you are not located in, and are not purchasing on behalf of any person or entity in, any country subject to UK government trade sanctions or arms embargoes. We reserve the right to cancel any order where we have reason to believe it may violate applicable sanctions or export control regulations, with our only liability being to refund any amounts paid.
34. Pre-Contractual Representations
34.1 These Terms, together with the order confirmation and our Privacy Notice, constitute the entire agreement between you and us in relation to the subject matter of the Contract and supersede all prior discussions, correspondence, negotiations, representations, warranties, and understandings between the parties, whether oral or written.
34.2 You acknowledge that in entering into a Contract you have not relied on any representation, warranty, or statement made by us or on our behalf that is not expressly set out in these Terms or the relevant product listing at the time of order. Nothing in this clause shall limit our liability for fraudulent misrepresentation.
35. Third Party Rights
35.1 These Terms are for the benefit of you and us only. Nothing in these Terms is intended to, or shall, confer any right or remedy upon any third party pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have any right to enforce any provision of these Terms.
35.2 The rights of the parties to rescind or vary these Terms are not subject to the consent of any third party.
36. Proof of Purchase
36.1 For the purposes of any claim, return, refund request, or warranty inquiry, you may be required to provide proof of purchase from us, including your order number, order confirmation email, or other documentation confirming the transaction. We reserve the right to decline any claim where satisfactory proof of purchase cannot be provided.
36.2 We will not process claims in respect of goods that were not purchased directly from us or through an authorised sales channel. If you purchased goods from a third-party reseller, your claim must be directed to that reseller.
37. Promotional Codes, Discounts and Offers
37.1 Any promotional codes, discount codes, or special offers we make available are subject to the specific terms stated at the time of issue. Unless otherwise stated: (a) codes are single-use and valid for one transaction only; (b) codes may not be combined with any other offer or discount; (c) codes have no cash value and cannot be exchanged for cash; (d) codes are non-transferable and may only be used by the person to whom they were issued; and (e) we reserve the right to withdraw or invalidate any code at any time without notice where we suspect misuse or abuse.
37.2 We are under no obligation to honour a promotional code that has expired, been used in a manner inconsistent with its terms, or was obtained through unauthorised means. Where a code is applied to an order that is subsequently found to have breached these conditions, we reserve the right to cancel the order or recover the discount applied.
38. Buyer's Duty to Mitigate
38.1 You must take all reasonable steps to mitigate any loss, damage, or expense you suffer or incur in connection with a Contract or the goods. We will not be liable for any loss or damage that you could have avoided by taking such reasonable steps, including by promptly notifying us of any issue, returning faulty goods without undue delay, or seeking a repair or replacement in a timely manner.
38.2 Where you fail to mitigate your loss and the amount of your claim is thereby increased, we reserve the right to reduce any compensation payable by the amount by which the loss could reasonably have been avoided.
38.3 A claim for damages calculated by reference to the cost of replacement goods requires evidence that equivalent replacement goods were actually purchased from an unconnected third-party supplier at a price that is reasonable in the prevailing market for goods of that type, and that such purchase was necessary and reasonable in the circumstances. A hypothetical or estimated replacement cost that has not been actually incurred is not a recoverable loss.
39. Notices
39.1 Any notice required to be given under these Terms must be in writing. Notices to us must be sent by email to our published customer services address or by first-class post to our registered business address as stated on our website. Notices to you will be sent to the email address or postal address you provided at the time of ordering.
39.2 A notice sent by email will be deemed received at the time of transmission, provided no delivery failure notification is received by the sender within 24 hours. A notice sent by first-class post will be deemed received two business days after posting. In proving service by post, it shall be sufficient to prove the letter was properly addressed, stamped, and posted.
39.3 This clause does not apply to the service of legal proceedings or other documents in any legal action or arbitration proceedings.
40. Recovery of Costs and Legal Expenses
40.1 Where you bring a claim against us that is found by a court, tribunal, or ADR provider to be false, fraudulent, exaggerated, or otherwise without merit, we reserve the right to seek recovery of our reasonable legal costs, administrative expenses, and any platform fees or charges incurred as a direct result of defending that claim.
40.2 Where we are required to take legal action to recover sums owed to us by you under these Terms, including the recovery of refunds paid in response to fraudulent claims, you agree to reimburse our reasonable legal costs in addition to the principal sum owed, to the extent permitted by applicable law.
41. Stock Availability and Pre-Orders
41.1 All orders are subject to stock availability at the time of dispatch. Where goods become unavailable after an order is placed but before dispatch, we will notify you as soon as reasonably possible and offer you the choice of: (a) waiting for the goods to become available again, where a reasonable restock timeframe can be given; or (b) cancelling the order for a full refund of any amounts paid.
41.2 Where goods are offered on a pre-order basis, the estimated dispatch date provided at the time of order is an estimate only and is not guaranteed. Pre-orders will be fulfilled in the order in which they were received, subject to availability. We reserve the right to cancel a pre-order at any time before dispatch where we are unable to fulfil it, with our only liability being a full refund of any amounts paid.
41.3 We are not liable for any loss or disappointment arising from the unavailability of goods, provided we notify you promptly and offer a refund where applicable.
41.4 Where, after an order is placed, we become unable to obtain the goods from our usual supply chain on commercially reasonable terms, we are under no obligation to procure replacement stock from third parties at a price exceeding the order price. Any subsequent rise in the market price of the goods shall not create any obligation on us to deliver at the original order price. In such circumstances we may cancel the order under clause 2.2 and refund you in full, and you shall not be entitled to claim the difference between the order price and any market, replacement, or resale price, as further provided in clause 7.2.
42. Additional Definitions
42.1 In these Terms, the following additional definitions apply:
"Business Day" means any day other than a Saturday, Sunday, or public holiday in England and Wales.
"Goods" means the physical products listed on our website or marketplace listings that are the subject of a Contract.
"Writing" or "written" includes email and any other form of electronic communication that produces a permanent record, but excludes social media messages, online chat, and SMS unless we expressly confirm otherwise.
"Authorised Sales Channel" means our website or any third-party marketplace platform through which we directly list and sell our Goods.
"Business Buyer" means a buyer who is purchasing Goods wholly or mainly in the course of a business, trade, or profession.
“Manifest Error” means any of the errors described in clause 3.1, being a pricing error of 20% or more below the intended or prevailing market price, a listing or SKU mismatch, a specification or quantity error, or any other error that a reasonable person would have recognised as an obvious mistake at the time of ordering.
43. Buyer Capacity and Authority
43.1 By placing an order, you confirm that: (a) you are at least 18 years of age; (b) you have the legal capacity to enter into a binding contract under the laws of England and Wales; (c) the information you have provided is accurate and complete; and (d) if you are purchasing on behalf of a business or organisation, you have the authority to bind that entity to these Terms.
43.2 We are not obliged to verify your capacity or authority before accepting an order. Where it later transpires that you lacked capacity or authority, we reserve the right to treat the Contract as void and recover any goods dispatched or their value from you or the relevant entity.
44. Electronic Acceptance and Contracting
44.1 You acknowledge that by placing an order on our website or through a marketplace platform (including by clicking a "buy now", "place order", "confirm purchase" or equivalent button), you are entering into a legally binding contract subject to these Terms, and that such electronic acceptance has the same legal effect as a written and signed agreement.
44.2 You agree that we may fulfil our obligations under these Terms electronically, including by sending order confirmations, invoices, and notices by email. These Terms are made available on our Amazon Marketplace seller profile page, accessible to buyers prior to and at the point of purchase, and are published at https://toolsure.co.uk/terms-conditions/. You waive any right to require us to deliver these documents in physical form, except where required by applicable law.
45. VAT and Tax Invoices
45.1 All prices displayed on our website and marketplace listings are inclusive of UK VAT at the applicable rate, unless expressly stated otherwise. Where the applicable VAT rate changes after an order is placed but before dispatch, we reserve the right to adjust the VAT element of the price accordingly.
45.2 Where you require a VAT invoice, you must request one within 30 days of the date of your order by contacting us with your order details and VAT registration number (if applicable). We will use reasonable endeavours to provide a VAT invoice within a reasonable time of such a request.
45.3 You are solely responsible for any tax obligations arising from your purchase of goods from us, including any import duties, local sales taxes, or other fiscal obligations applicable in your jurisdiction. We make no representation as to the tax treatment of any purchase in any jurisdiction other than the United Kingdom.
46. Cumulative Remedies
46.1 The rights and remedies available to us under these Terms are cumulative and are not exclusive of any rights or remedies available to us at law or in equity. No single or partial exercise of any right or remedy by us shall prevent any further or other exercise of that or any other right or remedy.
46.2 Our exercise of any right or remedy in connection with a breach of these Terms shall not constitute a waiver of any other right or remedy we may have in respect of the same or any other breach.
47. Survival
47.1 The following clauses shall survive the termination, cancellation, or expiry of any Contract and shall continue to bind the parties in accordance with their terms: clause 2.3 (Manifest Error at Dispatch), clause 3.3 (Buyer Responsibility for Apparent Errors), clause 7 (Limitation of Liability), clause 8 (Indemnity), clause 15 (Time Limit for Claims), clause 17 (Fraudulent and Abusive Claims), clause 18 (Intellectual Property and Listing Content), clause 24 (Feedback, Reviews and Communications), clause 25 (Recording and Retention of Communications), clause 27 (Set-Off and Withholding), clause 34 (Pre-Contractual Representations), clause 35 (Third Party Rights), clause 38 (Buyer’s Duty to Mitigate), clause 40 (Recovery of Costs and Legal Expenses), clause 46 (Cumulative Remedies), clause 51 (Concurrent Liability), and this clause 47.
47.2 Termination or expiry of a Contract shall not affect any rights, remedies, obligations, or liabilities of either party that have accrued up to the date of termination or expiry.
48. Alternative Dispute Resolution — Regulatory Information
48.1 In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, we are required to inform you that, in the event of a complaint that we have been unable to resolve internally within 8 weeks of receiving it, you may refer the matter to a certified Alternative Dispute Resolution provider.
48.2 Our nominated ADR provider is ProMediate (www.promediate.co.uk). Details of how to submit a referral are available on their website and will be included in our final response letter under clause 48.4. We are not contractually obliged to use ADR and participation in any ADR process remains voluntary on our part unless we have agreed otherwise in writing in relation to a specific dispute.
48.3 Nothing in this clause affects your right to bring proceedings before a court of competent jurisdiction.
48.4 We will acknowledge written complaints within 5 Business Days of receipt and aim to provide a substantive response within 14 Business Days. Where a complaint cannot be resolved within 8 weeks of the date it was first received by us, we will issue a final response letter setting out our position. Following receipt of a final response letter, you may refer the matter to our nominated ADR provider or to the appropriate court of competent jurisdiction.
49. Website Acceptable Use
49.1 You may access and use our website for lawful purposes only. You must not use our website: (a) in any way that violates any applicable law or regulation; (b) to transmit any unsolicited commercial communications; (c) to upload or transmit any material that is defamatory, offensive, or otherwise objectionable; (d) to attempt to gain unauthorised access to any part of our website, server, or database; (e) to introduce any viruses, malware, or other harmful code; or (f) to engage in any automated data scraping, harvesting, or extraction without our prior written consent.
49.2 We reserve the right to restrict or terminate your access to our website at any time without notice where we reasonably believe you are using it in breach of this clause or otherwise in a manner harmful to us or third parties. Such restriction or termination shall not affect any existing Contract.
49.3 We make no warranty that our website will be available at all times, free from errors, or free from viruses or other harmful components. We will not be liable for any loss arising from unavailability of the website, provided we use reasonable endeavours to restore access promptly.
50. Business-to-Business Variations
50.1 This clause applies where you are a Business Buyer as defined in clause 42. To the extent permitted by law, the following modifications apply to your Contract with us in place of the corresponding Consumer provisions:
(a) Consumer cancellation rights: Your right to cancel under clause 5.1 (the 14-day cooling-off period under the Consumer Contracts Regulations 2013) does not apply. Returns will be accepted only at our discretion and subject to our agreement in writing.
(b) Consumer Rights Act 2015: The implied terms in clause 5.3 apply to Business Buyers only to the extent required by the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, as amended. The short-term right to reject and the tiered remedies under the Consumer Rights Act 2015 do not apply.
(c) Warranties: Clause 6.1 applies in full. All implied warranties of satisfactory quality, fitness for purpose, and correspondence with description are excluded to the fullest extent permitted by the Sale of Goods Act 1979.
(d) Liability cap: Clause 7.2 applies. In addition, we exclude all liability for business loss, loss of profit, loss of anticipated savings, loss of data, and loss of goodwill, whether direct or indirect.
(e) Indemnity: Clause 8 applies in full without the Consumer qualification.
(f) Time limit: The contractual 12-month notification period in clause 15.1 applies as a hard bar to claims, without the Consumer Rights Act carve-out.
50.2 Nothing in this clause excludes liability that cannot be excluded under the Unfair Contract Terms Act 1977 in a business-to-business context.
51. Concurrent Liability
51.1 The exclusions and limitations of liability set out in clause 7 apply regardless of the legal basis on which any claim is made, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or any other cause of action. They apply even if a claim arises from a fundamental breach of these Terms or a breach of a fundamental term.
51.2 Where any claim could be brought in both contract and tort arising from the same facts, the liability limitations in clause 7 shall apply to both, and you may not recover a greater amount by pleading in tort than you would be entitled to recover in contract under these Terms.
52. Language of Contract
52.1 These Terms are written in English. All communications, orders, confirmations, notices, and other documents forming part of or relating to a Contract shall be in English. We are not obliged to communicate with you in any other language.
52.2 Where any translation of these Terms is provided for convenience, the English language version shall prevail in the event of any inconsistency or dispute as to interpretation.
52.3 You confirm that you have read and understood these Terms in English, or have taken appropriate steps to have them translated or explained to you, before placing an order.
53. Interest on Overdue Sums
53.1 Where any sum is owed to us by you under these Terms and remains unpaid after 14 days of the date on which it became due (whether as a debt, a recovery of refunds paid in response to fraudulent claims, chargeback administration fees, or any other amount), we reserve the right to charge interest on that overdue sum at the rate of 8% per annum above the Bank of England base rate from time to time, accruing daily from the due date until the date of actual payment, whether before or after any judgment.
53.2 For Business Buyers, interest shall accrue in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, together with any applicable fixed sum compensation for debt recovery costs as provided by that Act.
53.3 This clause does not apply to any amounts that are subject to a genuine, good-faith dispute raised with us in accordance with clause 20 before the due date, pending resolution of that dispute.
54. Reasonableness and Severance
54.1 The parties acknowledge that the allocation of risk in these Terms — including the cancellation, pricing, liability, and remedies provisions in clauses 2, 3, 7, 13, and 41 — reflects the commercial reality that our goods are sold at competitive prices on the basis of efficient supply chain management, and that the price paid by you is set by reference to the allocation of risk set out in these Terms. These allocations represent a genuine and proportionate commercial arrangement and not a one-sided imposition.
54.2 In addition to the general severance provision in clause 12.2, where any provision of clauses 2, 3, 7, 13, or 41 is found to be unenforceable against a Consumer, the court is invited to construe that provision as narrowly as necessary to give effect to its commercial intent while complying with applicable law, rather than striking it out in its entirety. The remaining provisions of those clauses shall continue to apply to the fullest extent permitted by law.
55. Specific Performance and Specific Implement
You acknowledge that, as a commercial allocation of risk, you shall not be entitled to seek specific performance, specific implement, or an order for delivery of the specific goods — whether or not a Contract has been formed and whether or not any remedy is available under these Terms — save to the extent a court of competent jurisdiction determines such a remedy is mandatory as a matter of law. Our monetary remedies under these Terms represent the commercially agreed alternative to such equitable or statutory remedies. Nothing in this clause affects your non-excludable statutory rights.
Schedule 1 — Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract. You do not have to use this form — any clear written statement sent to us within the cancellation period is sufficient.)
To: Toolsure Ltd, 88 Lower Marsh, London, SE1 7AB
Email: sales@toolsure.co.uk
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Goods ordered: _______________________________________________
Order number: ________________________________________________
Date goods were ordered: _____________________________________
Date goods were received: ____________________________________
Name of consumer(s): ________________________________________
Address of consumer(s): _____________________________________
Signature of consumer(s) (only required if this form is submitted on paper): ___________________
Date: _______________________________________________________
This form may be submitted by email to sales@toolsure.co.uk with the subject line “Cancellation Request — Order [your order number]”. Alternatively, you may send a signed copy by first-class post to our registered office address above. We will acknowledge receipt of your cancellation promptly.
By placing an order or using our website, you acknowledge that you have read, understood and agree to be bound by these Terms.
