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Return information

14-Day Money Back Guarantee: Return faulty or unused items within 14 days for a refund or exchange.

Return Conditions: Items must be unused, unmarked, in original packaging, and include all accessories. Proof of purchase may be required.

Faulty Items: Eligible for refund, replacement, or repair (manufacturer faults only).

Postage Costs: Refunded only for faulty, damaged, or incorrectly sent items.

Collection Returns: Unwanted item collection available for £9. No fee for faulty, damaged, or incorrect items. Items must be securely packaged.

Refunds: Processed within 7 days. No restocking fees. Return shipping is the customer's responsibility unless the item is incorrect or faulty.

Return address:
RETURNS DEPARTMENT
134024 Courier Point,
13 Freeland Park,
Wareham Road,
Poole, Dorset,
BH16 6FH,
United Kingdom

Please ensure that your account and order number are included with the return.

Exchanges: Accepted

Return policy Applicable to: United Kingdom

For assistance, contact sales@toolsure.co.uk.

About Toolsure®

Toolsure® is an online tool store based in London, UK, offering a carefully selected range of tools designed for quality and reliability. We cater to professionals, DIY enthusiasts, and tradespeople by providing a diverse selection of well-reviewed brands and practical designs to support a variety of projects.

  • Professional-Grade Tools: Our collection includes durable hand tools, advanced power tools, versatile toolkits, precision screwdrivers, and heavy-duty wrenches from established brands. Each product is chosen based on industry standards for reliability and performance.

  • DIY Essentials: We offer a selection of affordable, high-quality tools suited for home improvement and creative projects. From compact drills to multi-purpose cutting tools and measuring equipment, we aim to provide practical solutions for DIY enthusiasts.

  • Construction and Trade Tools: Our range includes tools commonly used by contractors and tradespeople, such as masonry tools and carpentry equipment designed for durability and precision in demanding work environments.

  • Tool Storage and Accessories: Keep your tools organized and secure with our selection of toolboxes, rolling cabinets, and portable organizers. We also provide essential accessories like drill bits, saw blades, and sanding pads to keep your tools ready for the task at hand.

  • Customer-Focused Shopping Experience: We strive to offer a seamless shopping experience with an easy-to-use online platform, fast UK-wide shipping, and responsive customer support. Our product information and guides help customers make informed purchasing decisions.
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