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Returns

Returns Policy for UK Customers

Orders cannot be canceled or returned for credit without our prior written agreement. If cancellation or credit is approved, you must obtain a returns authorization number before returning the goods.

Conditions for Returned Goods
  • Returned goods must be received by us within 14 days of delivery.
  • Items must be undamaged, in re-saleable condition, and in their original packaging (including our outer packaging).
Return Address

Goods should be sent to:
RETURNS DEPARTMENT
134024 Courier Point,
13 Freeland Park,
Wareham Road,
Poole, Dorset, BH16 6FH
Please include your account and order number with the return.

Return Shipping

The customer is responsible for return shipping, including the associated costs and proof of delivery.

Additional Charges

Goods returned after 14 days as "unwanted" or "incorrectly ordered" may be accepted at our discretion but will incur a 30% restocking fee.

About Toolsure®

Toolsure is an innovative online tool store based in London, UK, dedicated to quality, durability, and precision. Catering to professionals, DIY enthusiasts, and tradespeople, Toolsure® offers a curated collection of top-tier brands and innovative designs to make your projects run smoothly.

  • Professional-Grade Tools: Reliable hand tools, cutting-edge power tools, versatile toolkits, precision screwdrivers, heavy-duty wrenches, and industrial-grade equipment from globally recognized brands. Each product is selected for performance, longevity, and safety.

  • DIY Essentials: Affordable, high-quality tools for hobbyists. From compact drills to multi-purpose cutting tools and measuring equipment, achieve professional results on home improvement or creative projects.

  • Construction and Trade Tools: Premium tools for contractors and tradespeople, including durable masonry tools and advanced carpentry equipment, all tested for reliability and precision in challenging environments.

  • Tool Storage and Accessories: Keep tools secure and workspaces organized with robust toolboxes, rolling cabinets, and portable organizers. Accessories like drill bits, saw blades, and sanding pads ensure tools are always task-ready.

  • Customer-Centric Experience: Seamless shopping with an intuitive online platform, fast UK-wide shipping, and exceptional customer support. Expert advice and product guides empower customers to make informed decisions.
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