14-Day Money Back Guarantee: Return faulty or unused items within 14 days for a refund or exchange.
Return Conditions: Items must be unused, in original packaging, with all accessories. Proof of purchase may be required.
Faulty Items: Eligible for refund, replacement, or repair (manufacturer faults only).
Postage Costs: Refunded only for faulty, damaged, or incorrectly sent items.
Collection Returns: Unwanted item collection available for £9. No fee for faulty, damaged, or incorrect items. Items must be securely packaged.
Refunds: Processed within 7 days. No restocking fees. Return shipping is the customer's responsibility unless the item is incorrect or faulty.
Return Address: RETURNS DEPARTMENT, 134024 Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom. Include your account and order number with the return.
Exchanges: Accepted.
Policy Applies To: United Kingdom.
Contact: For assistance, email sales@toolsure.co.uk.